Oca Douro Valley Hotel & Spa

PRIVACY POLICY 

In compliance with the duty of information contained in Article 10 of Law 34/2002, of July 11, Services Information Society and Electronic Commerce, then reflect the following information: the owner of www.ocahotels.com is INVERSIONES HOSTELERAS DE GALICIA, S. L, manager of the commercial brand OCA HOTELS, with CIF number B 36.348.217 and domiciled for these purposes in C/ Miguel Ferro Caaveiro, nº3, 15.707, Santiago de Compostela (A Coruña), registered in the commercial register of Santiago de Compostela, volume 358, book 0, folio 153, section 8, sheet SC 50170, with contact e-mail: lopd@ocahotels.es.

The access and/or use of this portal confers the condition of USER, who accepts, from said access and/or use, the General Conditions of use here reflected. The aforementioned conditions shall apply regardless of the General Contracting Conditions that may be mandatory.

PROTECTION OF PERSONAL DATA OF THE HOTEL

Responsible: ALFÂNDEGATUR - EMPRESA DE DESENVOLVIMENTO TURÍSTICO DE ALFÂNDEGA DA FÉ, LDA

Purpose: Management of requests, reservations and provision of the different services during your accommodation.

Legitimation: Execution of a contract / provision of services.

Recipients: Other companies or subsidiaries of the group.

Rights: You can exercise your rights of access, rectification, deletion, limitation, opposition and portability of the data provided, as indicated in the additional information.

Additional Information: You can consult additional and detailed information on Data Protection by following this link

 PRIVACY POLICY (II)

 DETAILED INFORMATION ON DATA PROTECTION

Responsible

 Who is the Responsible for the processing of your data?

Identity: ALFÂNDEGATUR - EMPRESA DE DESENVOLVIMENTO TURÍSTICO DE ALFÂNDEGA DA FÉ, LDA

Registered Address: ALTO DA SERRA DE BORNES, ESTALAGEM SENHORA DAS NEVES

VAT Number: 502649631

Phone Number: (+34) 881850091

Email: lopd@ocahotels.es

Purpose

For what purpose do we process your personal data?

In ALFÂNDEGATUR - EMPRESA DE DESENVOLVIMENTO TURÍSTICO DE ALFÂNDEGA DA FÉ, LDA we process the information provided by the interested parties in order to manage and correctly process the services requested.

Automated data processing will be carried out in order to create profiles with the services requested or purchases made, the information will be completely anonymous and its use is mainly for marketing and technological statistics, in order to offer promotions, offers or services for which you have shown interest.

How long will we keep your data?

The personal data provided by the user will be kept as long as the deletion of the same is not requested by the interested party.

Legitimation

The legal basis for the processing of your data is the execution of your request, the development and execution of contractual and pre-contractual relationships established with you, as well as compliance with legal obligations that apply to ALFÂNDEGATUR - EMPRESA DE DESENVOLVIMENTO TURÍSTICO DE ALFÂNDEGA DA FÉ, LDA

Recipients

To which recipients will your data be communicated?

ALFÂNDEGATUR - EMPRESA DE DESENVOLVIMENTO TURÍSTICO DE ALFÂNDEGA DA FÉ, LDA may transfer your data to INVERSIONES HOSTELERAS DE GALICIA, S.L as manager of the commercial brand OCA HOTELS and to NEOBOOKINGS, S.L as manager of the booking engine, in addition to the Public Administrations to which it is obliged by law.

Rights

The user may at any time exercise the rights of Access, Rectification, Deletion, Limitation, Opposition and Portability of the data provided, as provided in the General Regulation (EU) 2016/679 on Data Protection, and in the Portuguese Law No. 58/2019, of August 8, on data protection by sending a letter specifying which right you wish to exercise and attaching a copy of an official document that identifies you addressed to the address C/ Miguel Ferro Caaveiro, nº3, 15. 707, Santiago de Compostela (A Coruña) or by e-mail to lopd@ocahotels.es.

Likewise, the interested party may file a complaint with the Control Authority.

In compliance with the provisions of the General Regulation (EU) 2016/679 on Data Protection, and the Portuguese Law No. 58/2019, of August 8, on data protection, we inform the user that the personal data you provide voluntarily, by any of our means of collecting information, will be incorporated into the automated processing activities of personal data owned by ALFÂNDEGATUR - EMPRESA DE DESENVOLVIMENTO TURÍSTICO DE ALFÂNDEGA DA FÉ, LDA in order to provide our services, as well as to keep you informed about issues related to the activity of the company and its services. The fields marked with '*' are mandatory, so the non-completion of these fields will prevent the USER from enjoying some of the services and information offered on the Web. The data contained in them will be treated confidentially.

ALFÂNDEGATUR - EMPRESA DE DESENVOLVIMENTO TURÍSTICO DE ALFÂNDEGA DA FÉ, LDA fully complies with current legislation on the protection of personal data, and with the commitments of confidentiality of its activity.

ALFÂNDEGATUR - EMPRESA DE DESENVOLVIMENTO TURÍSTICO DE ALFÂNDEGA DA FÉ, LDA has adopted the necessary technical measures to maintain the required level of security, according to the nature of the personal data processed and the circumstances of the treatment, in order to avoid, as far as possible and always according to the state of the art, its alteration, loss, treatment or unauthorized access. In order to carry out the aforementioned management, it may be necessary to transfer the data to data processors, collaborating companies and public administrations (which can verify the accuracy of the data).

In the event that the USER provides personal data, referring to natural persons other than themselves, the USER must, prior to inclusion, inform them of the content of this clause, in accordance with the provisions of the General Regulation (EU) 2016/679 on Data Protection, and the Portuguese Law No. 58/2019, of August 8, on data protection.

ALFÂNDEGATUR - EMPRESA DE DESENVOLVIMENTO TURÍSTICO DE ALFÂNDEGA DA FÉ, LDA as responsible for the Processing Activity, guarantees the exercise of the rights of access, rectification, deletion, limitation, opposition and portability of the data provided, as provided in the General Regulation (EU) 2016/679 on Data Protection, and in the Portuguese Law No. 58/2019, of August 8, on data protection, the USER may exercise the rights at any time, by writing to C/ Miguel Ferro Caaveiro, nº3, 15. 707, Santiago de Compostela (A Coruña) or to the e-mail lopd@ocahotels.es attaching a copy of the ID or Passport.

ALFÂNDEGATUR - EMPRESA DE DESENVOLVIMENTO TURÍSTICO DE ALFÂNDEGA DA FÉ, LDA guarantees that all commercial communications sent to its customers comply with current regulations.

Therefore, in compliance with Law 34/2002 of Services of the Information Society and Electronic Commerce, and Law 9/2014 General Telecommunications, the USER is informed that ALFÂNDEGATUR - EMPRESA DE DESENVOLVIMENTO TURÍSTICO DE ALFÂNDEGA DA FÉ, LDA may send by electronic means information about products and services of interest to which you consent.

At any time you may revoke this authorization at the address lopd@ocahotels.es